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We
try to keep our policies short, uncomplicated and easy to
understand so that you can enjoy your shopping experience
at Chefini.com without worrying about the fine print. |
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What
type of information we collect:
We
collect the following personal information in order to process,
fulfill and ship your order: your name and email address,
your billing & shipping address (not your credit card
number) and your phone number. It is important to mention,
that our payment system is chosen to provide you with the
highest possible level of protection. If you place
your order online, your credit card information is encrypted
and not
even our employees will ever see or have access to your complete
credit card number.
What
we do with this information:
The
information we collect from you are for the sole purpose
of processing, fulfilling and shipping your order and to
provide you with the best possible customer service. We might
contact you via e-mail or phone in order to keep you informed
about the inventory status, other important information
or changes of your order. None of your information will be
shared with any outside party expect for the shipping company
we use to ship your products.
How
we protect your personal information:
We
do not collect any of your information while you are browsing
our website. The only time we collect your information
is at the time you place your order in our secured checkout
section. All pages of our website were you are asked to provide
your personal information are protected by an extremely secure
and powerful industry-standard Secure Sockets Layer (SSL)
encryption. This is the same security standard that is used
by most financial institutions for their online banking.
Our payment system goes even one step further so not even
our employees will ever see or have access to your complete
credit card
number if the order is placed online.
Questions
or comments about our privacy policy:
Our
Privacy Policy is subject to change at any time. We encourage
you to review our privacy policy regularly for any changes.
Please let us know in case you have any questions, concerns,
or comments about our privacy polices or practices so we
are able to address them.
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General
Return Policy and Return Process:
Your
satisfaction is one of our primary goals at Chefini.com.
We are glad to accept returns of unused merchandise within
30 days from the original date of purchase for a full refund,
minus our shipping costs (including products that qualified
for free shipping). Perishable products such as coffee are
non-returnable.
Items must be returned in their original packaging, unused and in new
condition, and include all accessories and manuals. We can not accept
returns of products that have been used, washed or altered. A 20% restocking
fee will be assessed on all products that are returned with damaged
or missing documentation, accessories or packaging.
This return policy does not apply to commercial appliances, or to products
used in commercial establishments.
All items to be returned require a Return Authorization number. To
receive an RA#, simply call our customer service department at (704)
545-2287. Our friendly customer service will be glad to help you with
your return and provide you with all necessary information. Please
note, that returns can not be accepted without prior authorization.
Return of products that arrived
damaged:
Please inspect your package as soon as you receive it. If you notice
any damage, please call us at 704-545-2287 to report the damage and
do not use the product. If your product arrived damaged, please make
sure to contact us within 7 business days. In this case, keep all packaging
(boxes, shipping labels, packing material, etc...), as the shipper
might come to inspect the package.
Defective Items or Product
Performance Problems:
Please contact our customer service department by either using our
contact form or calling (704) 545-2287 in case you believe your product
is defective or having functional problems. Our friendly and knowledgeable
customer service will either help you solve this problem, provide you
with any warranty information or assist you with the replacement or
refund of your product.
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We
at Chefini understand that you would like to enjoy your new
purchase as soon as possible. That is why we put forth great
effort to process your order quickly as well as deliver
your
merchandise safe and fast. Most orders placed Monday through
Friday before 11am EST are shipped that same day if the
product is in stock.
We mainly use FedEx-Ground Service for shipping. In this case, all
products will be shipped insured, with proof of delivery and with a
FedEx-tracking number. This way, you'll receive your merchandise fast & safe
and you are able to track your shipment from the warehouse to your
doorstep. For convenience and speed, we might use another carrier
such as UPS, DHL or US-Mail.
Free shipping for all order
of $88.00 or more via FedEx ground service
For orders of $88.00 and greater, we offer free FedEx residential ground
shipping within the lower 48 U.S. states. All shipments are insured
and include a FedEx tracking number. Next day, 2nd day and 3rd day
service can also be arranged at an additional charge.
Shipping for orders of $88.00
or less
For orders less than $88.00, a low flat fee shipping charge of only
$5.95 will be added to your order. We use FedEx residential ground
service and all shipments are insured and include a FedEx tracking
number. Next day, 2nd day and 3rd day service can also be arranged
at an additional charge.
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Order
Value:
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Shipping
Fee:
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up
to $88.00
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$5.95
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over
$88.00
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free
shipping
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FedEx next day, 2nd & 3rd
day services
Next day, 2nd & 3rd day service can also be
arranged at an additional charge. Please inquire
for exact pricing by simply sending an email
using our contact form. Please make sure to include the model number
/ description and quantity of the merchandise you wish to receive
by this shipping method.
Shipping Alaska & Hawaii
Service to Alaska & Hawaii can be arranged at an additional
charge. Please inquire for exact pricing by simply sending
an email using our
contact form. Please make sure to include the model number / description
and quantity of the merchandise.
Shipping to international destination
We currently do not offer shipping to international destinations
Non-Deliverable Shipping Addresses
We ship to addresses within the United States. However, we are not
able to ship to Post Office Boxes (P.O.-Boxes) and APO/FPO addresses
at this time.
Real
Time Order Tracking
You will receive a separate shipping confirmation via
e-mail containing a FedEx tracking number for your shipment once
your order has been shipped.
You can track your package using our real time FedEx
order
tracking
system
at any
time either by your Order Number or by your
FedEx Tracking Number. To track your shipment, simply
go to our Order
Tracking site.
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Mailing
Address & Hours of Operation:
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Amiganien,
LLC
3439 Mayhew Forrest Lane
Charlotte, NC 28227
Customer
Service & Sales representatives are available between
Monday - Friday, 9am to 5pm EST. Our online store is open
24 hours a day every day of the week, including week-ends
and holidays. Our phone lines are open Monday - Friday, 9am
- 5pm EST.
We
process and ship orders during weekdays. Most orders placed
before 11am EST are shipped that same day if the ordered
product is in stock. If you desire an item by a specific
date, please call our customer service line (704) 545-2287.
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